Eastbrooke values and respects the privacy of the people we deal with. Eastbrooke is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

This Policy applies to Eastbrooke with its registered office at Level 10, 139 Macquarie Street Sydney NSW 2000, and its related companies (the ‘Eastbrooke Group”, ‘we’, ‘our’ or ‘us’) and the personal date we collect through your use of our website https://eastbrooke.com.au, our online systems or offline through your interaction with us.

1. Collection of Personal Information

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• name;
• job title or role;
• mailing or street address;
• date of birth;
• email address;
• phone number;
• preference or interests relevant to our services;
• any other information you voluntarily provide.

We may also collect data automatically, such as IP address, device information, and browser activity on our website through cookies or similar technologies. 

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

• interact with us over the phone;
• interact with us in person;
• interact with us online;
• participate in surveys or questionnaires;
• attend a Eastbrooke event;
• subscribe to our mailing list;
• engage with us in relation to a property transaction;
• engage with us as a contractor or provider or goods and services;
• apply for a position with us as an employee, contractor or volunteer;

We collect personal information from you when you:

• Click on an online advertisement and submit a form;
• Contact us directly via social media, email or our website;
• Subscribe to our newsletters, updates or social media profiles.

We also use video surveillance for the safety and security of all staff and visitors to Eastbrooke centres. We maintain physical security controls around access to the premises and use password-protected systems with regular backup.  

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from [insert third parties who your organisation collects personal information from]. We collect your personal information from these third parties so that [insert the purpose for which your organisation collects personal information from these third parties].

2. Use of Personal Information

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• provide you with information or services that you request from us;
• deliver to you a more personalised experience and service offering;
• improve the quality of the services we offer;
• internal administrative purposes;
• marketing and research purposes;

Online Activity

Cookies

The Eastbrooke website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Eastbrooke website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses Google & other analytics tools to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by selecting “unsubscribe” or by emailing your request to [email protected]. 

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our third party service providers (for example, our IT providers);
• our marketing providers; 
• our professional services advisors;
• when it is required or authorised by law (eg court subpoenas);
• to assist in locating a missing person;
• to establish, exercise or defend an equitable claim;
• for the purpose of confidential dispute resolution process

We may also share your information in the event of or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

3. Data Security

How do we protect your personal information?

Eastbrooke will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a robust physical security of our premises and databases / records;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having technological measures in place (for example, anti-virus software, fire walls).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

Links to third party sites

Eastbrooke website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

4. Privacy Inquiries and complaints

For complaints about how Eastbrooke handles, processes or manages your personal information, please contact the Eastbrooke Privacy Officer. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 30 days for Eastbrooke to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Eastbrooke’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance:

Email

[email protected]

Contact number

02 9830 8400

Post

Attention: Eastbrooke Privacy Officer

Address: PO BOX R1846
Royal Exchange NSW 1225